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Frequently Asked Questions

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Conversation Pieces was launched in March 2002 and is based on our love for beautiful objects, whether it is clothing, shoes, art, jewelry or anything at all. We love the details and special touches that designers/artists put into their work

Sales and Customer Support
Email: info@conversationpcs.com

Press Inquiries
All press requests should be sent to audrey@conversationpcs.com

Shopping & Currency
All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rate. XE.com - Foreign Exchange Rate Calculator

Shipping
All orders are processed and shipped out within 48 hours. Conversation Pieces is not responsible for service transit time. Delivery time for US Domestic packages average 2-5 days while International Packages average 5-8 days. Transit times are provided by the carrier (USPS or UPS) and may vary with package origin and destination, particularly during peak periods. All orders are shipped via UPS or USPS.  We offer flat rate shipping of $15 for International Orders, and flat rate of $8 for US Domestic.  
If you have any questions regarding shipping, please email us at: info@conversationpcs.com.

Payment Options
We accept Visa and Mastercard as forms of payment.

Privacy Policy
Conversation Pieces respects your privacy and will never sell, loan, rent, trade or give away any personal information that you offer during your visit. Personal information provided is only to be used for the services requested, such as processing an order and shipping your package to your address.

Vintage Items
All sales on vintage items are final (we do not offer refunds, credits or exchanges on these items).We describe all vintage items, through both photography and copy, as accurately as possible.  If you have any questions or concerns at all about a particular item, please make sure to contact us before you make your purchase.

Returns & Exchanges
Returns are gladly accepted within 14 days for store/website credit or exchange. We do not provide refunds or cash back. All returned items must be returned in original, sealable and unused condition with the original packing materials. Please make sure that items are well packed (additional packaging may be necessary) and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping cost are non-refundable and all costs for return shipment are the responsibility of the customer.  We ship exchanges at no extra charge.

Return Address
Conversation Pieces
1150 E Wardlow Road
Long Beach CA 90807

Damages/Defective Merchandise
Please inspect your purchase as soon as it arrives. Damage claims on shipped items must be made within 48 hours of package arrival. No claims can be made after 48 hours. If for some reason there is damage or defect to your item, please notify us immediately.

Sales Tax
We collect 9% CA sales tax on all orders shipped to addresses in California. Residents in other states are responsible for complying with local state tax laws.

Out of Stock
While we do our best to keep all items on our website in stock, there may be instances when an item you order may not be available. In this case, please e-mail us and we will notify you by e-mail the expected ship date.